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March 1, 2013

A Visitor to New York City Finds Relief at the UEC

Dawn K. was visiting New York City for the weekend from the Midwest last January when she started to feel as if she’d gotten something in her eye. The sensation and irritation continued to get worse as the night wore on.

“I cannot tell you how many times I got up during the night trying to flush my eye out,” she said. “I woke up the next morning with my eye swollen, red and in pain.”

Dawn and the concierge at her Times Square hotel went to work that Saturday morning trying to find an eye doctor with an available appointment. At the height of flu season, Dawn was hesitant to go to the hospital emergency room and wait for hours. She was hoping to see a specialist.

“Then I remembered that when I was walking around the area I had seen the SUNY College of Optometry,” she said. “I called and they said that the clinic was open but fully booked.”

But when Dawn explained to the University Eye Center (UEC) employee on the other end of the phone that she was from out of town and was at a loss as to where to go or what to do about her worsening condition, the UEC was able to be accommodated with an appointment an hour later.

Dawn, like all patients at the UEC, was given the highest level of care. After receiving a thorough exam by one of the doctors she was diagnosed and received a prescription for her condition. She was even directed to the nearest pharmacy only a couple of blocks away. The UEC doctor also took the time to write a letter to Dawn’s own optometrists back home to explain her diagnosis and the treatment plan that was prescribed.

“The help, patience and consideration I was shown [at the UEC] must be commended,” Dawn said after she returned home from her trip to New York grateful for the prompt and professional care she received at the UEC.