Call Center Representative

At University Eye Center of the State University of New York College of Optometry we are inspired to make a difference, and are committed to integrity and excellence. We welcome new ideas and encourage continuous improvement. We strive for a culture that regards people as professionals and will foster trust, commitment, consistency and results. We will strive to have a diverse, collaborative, team-oriented and results-oriented culture.

We are seeking talented and enthusiastic individuals to engage with our patients and serve as a primary contact and first impression for our patients and all other customers. The University Eye Center of the State University of New York College of Optometry is currently looking for people who have a passion for helping others through the following qualities:

  • Highly developed sense of integrity
  • Passionate for exceptional service excellence and customer satisfaction
  • Desire to solve problems
  • Sincere satisfaction in providing a high level of service
  • Able to deliver excellent verbal and written communication
  • Curiosity to learn
  • Positive attitude
  • Inspired energetic team player
  • Great interpersonal and organizational skills

We value people with the above qualities and trust them to directly impact our valued customers.

You will be responsible for outstanding customer service and provide callers with timely, accurate, and professional services that builds positive relationships, resolves issues, and increases overall trust and satisfaction in University Eye Center. You will respond to patient inquiries, schedule appointments, enter and update registration, conduct insurance verification/ authorization, and process referrals. You will provide information on vision and medical plans, answer general questions for all external and internal customers, and coordinate with other departments to provide any special needs for the patients. You will engage patients on the patient portal, actively participate in outreach efforts and, over time, develop an area as a knowledge expert. You will work with multiple computer systems and thoroughly document inquiries and outcomes.

Requirements: Two years of experience working in customer service (preferably in a healthcare, hospitality, call center or client service environment).  Associates degree preferred.  Computer proficiency skills.  Ability to commit to a flexible schedule with evenings and Saturdays, depending on the needs of the Center.  Electronic Medical Records experience, knowledge of insurance verification, managed care and other third party payors.  Bilingual skills desirable.

To apply for this position, please submit a copy of your resume along with a letter of interest to Ms. Monika Fuller, Office Manager, Room 1025 or by e-mail at mfuller@sunyopt.edu by April 14, 2017.

For further information about the College, including our Annual Security Report, visit www.sunyopt.edu/careers

The SUNY College of Optometry is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.