SUNY Optometry RAVE Alert System FAQ
Here are some answers to Frequently Asked Questions about the Rave Alert Emergency Notification system.
Q. What is the Rave Alert Emergency Notification system?
The Rave Alert Emergency Notification system is an emergency alert system that allows authorized college officials to send emergency, safety information, and protective action messages to students, faculty and staff to protect lives and well-being, protect assets and minimize campus disruption. Rave Alert provides easy and effective simultaneous multi-modal broadcasts and targeted messages across all communication modes, from any device.
Q. Who is authorized to send emergency/safety information?
Only authorized campus personnel will be able to send emergency notification from the Rave Alert system. Emergency messages will only be sent via email and text, such messages will include emergency protective actions, warnings and post-incident information related to life safety issues to the campus community. Rave Alert may be used to notify the College Community of changes to normal campus operations.
Q. What type of emergency/safety information will be broadcast?
Alert notifications will be sent for events in the categories identified below or other “life threatening” situations. “ALL CLEAR” and/or additional follow-up messages pertaining to the end of an event or additional instructions regarding the event will be sent. General notifications of non-emergency campus events or activities will not be sent via the Emergency Alert system. Classification and Acceptable Usage:
- Bomb Threat – based on intelligence that indicates the threat is credible.
- Civil Disturbance – large group disrupting normal campus activities.
- Fire – large-scale fire to building(s), wildfires, local community or industry that endangers campus.
- Hazardous Material – dangerous material, chemical, biological, nuclear spreading from a contained area.
- Major Road Closing/Incident – unanticipated event that would disrupt safe passage to and from campus.
- Medical Emergency – pandemic or event with mass casualties.
- Personal Safety – situations that include use of weapons, violence, perpetrator(s) at large, active shooter, and hostage situation or missing persons. Any situation, on or off campus that,in the judgment of the President or designee, constitutes an on-going or continuing threat to person or property.
- Suspicious Package – reasonable belief that a package may contain chemical, biological or nuclear substance that would cause harm to persons or property.
- Utility Failure – a major disruption or damage to utilities including gas, electrical or water.
- Weather – severe weather conditions to include flooding, snow/ice/cold, thunderstorm, wind, tornado or hurricane.
Q. Is it mandatory for students, faculty and staff to participate?
No. However all Students, faculty and staff will have their Office 365 college email address automatically enrolled in the notification system and will have the ability to opt out at any time.
Q. How can I log into Rave to check or update my contact information?
You can access the Rave Portal by logging to http://www.getrave.com/login/sunyopt
The welcome page will prompt you to log in using your O365 email credentials (email@example.com, password)
Your college email address must be your registration email address, but users can add additional email addresses. Users should add their mobile telephone numbers to receive sms messages (texts).
Q. Will Rave Alert system replace other means of communication that the College use to notify the campus community of emergency information?
No. The Rave Alert system will augment the other means of communication, including the public address system, fire alarm/emergency intercom system, two-way radios, bullhorns, e-mail system, voice mail system, and the College web site.
Q. Will there be a test of the emergency notification system?
Yes. SUNY Optometry will conduct a test of the emergency notification system once every year, at a minimum. Notification about the test will precede the actual test.
Q. How do I unsubscribe or stop receiving messages?
To stop receiving messages or alerts, you can reply “STOP” to any alert or message. Rave Alert System will also discontinue sending messages if you text or reply with a message that contains any of the following words: “STOP”, “REMOVE”, “DELETE”, “WRONG NUMBER”, “OPT OUT”, “UNSUBSCRIBE”, “TAKE ME OFF”. You can also send a message to firstname.lastname@example.org
If you have questions, please contact the following individuals for answers:
Assistant Chief, University Police
Phone: (212) 938-5578
Chief Information Officer
Phone: (212) 938-5720