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Patient Bill of Rights: NYSOA

The New York State Optometric Association, Inc., exists primarily for the purpose of providing health care to patients. We believe that courtesy, dignity communication and privacy are essential to the well-being of our patients. The New York State Optometric Association, Inc., upholds the following policies regarding the rights and responsibilities of our patients:

  • As a patient, you have the right to understand and use these rights. If for any reason you do not understand or need our held, our staff will provide assistance.

  • As a patient, you have the right to receive treatment without discrimination as to race, color, religion, sex, age, national origin, disability, sexual orientation or source of payment.

  • As a patient, you have the right to receive considerate and respectful care in a clean and safe environment.

  • As a patient, you have the right to know the names, position and functions or any office staff involved in your care and to refuse their treatment, examination or observation.

  • As a patient, you have the right to know that your doctor of optometry is certified by New York State to use drugs to diagnose and treat diseases of the eye. In the event your condition requires the use of steroids or antiviral medication and your condition does not improve within five days, a physician of your choice will be notified. In the event you are diagnosed with glaucoma, your optometrist will have your diagnosis confirmed and treatment co-managed with an ophthalmologist (MD) of your choice or, if you wish, one recommended by your optometrist.

  • As a patient, you have the right to have the right to receive complete information about your diagnosis, treatment and prognosis.

  • As a patient, you have the right to receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risk and benefits of the procedure or treatment.

  • As a patient, you have the right to have the right to refuse treatment and be told what effect this may have on your health.

  • As a patient, you have the right to privacy while in the office and confidentiality of information and records regarding your care.

  • As a patient, you have the right to review your medical record without charge and obtain a copy of your medical record for which the office can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.

  • As a patient, you have the right to receive without charge a copy of your prescription. If you wear contact lenses, you have a right to receive a copy of your contact lens specifications necessary to duplicate the lenses only after the fit has been confirmed. The prescription may contain an expiration date.

  • As a patient, you have the right to receive an itemized bill and an explanation of all charges.