15 EyeConnect Patient Portal Helps Patients Become Active Partners in Their Care The internationally recognized optometrists, ophthalmologists and ophthalmic dispensers who work at the University Eye Center (UEC) have added a new tool to their kit: the EyeConnect Patient Portal. The free, secure online platform makes patients active partners in their care, letting them message their doctors, schedule appointments, request refills, pay bills and access their health records. Liduvina Martinez-Gonzalez, vice president for clinical administration and executive director of the UEC, says the portal was an inevitable addition to center’s offerings. “The increase in consumerism and patient adoption of technology solutions in health care has made patient portals a natural extension of the services we provide to our patients,” says Ms. Martinez-Gonzalez. “We expect EyeConnect to provide patients with a convenient and user-friendly method to have access to their health care information and communicate with their doctor—anytime, anywhere.“ Talks about the portal began in earnest in 2015, but it couldn’t go live until additional technology was in place. “We did not implement our patient portal until the first quarter of 2017 to ensure that several other technology driven solutions were implemented, such as our e-prescribing capability and picture archiving system, which provides access to diagnostic images from all examination rooms and facilitates the care process with advanced analytics,” says Ms. Martinez-Gonzalez. The portal is available to all registered UEC patients, and they can enroll at reception desks through the facility or ask for an enrollment key that can be used to enroll at home. “We are looking forward to providing parental access to children’s records, proxy access for caregivers and interactive forms that can be completed online prior to visits,” Ms. Martinez-Gonzalez says. “The use of this technology supports the UEC’s endeavor to enhance its clinical information systems, promote research studies and improve our patients’ health care outcomes and experiences.” In addition, Ms. Martinez-Gonzalez says the launch of EyeConnect provided lessons that will inform development moving forward. “The implementation process highlighted how important it is to continually engage our community and patients in the development of programs and technology solutions,” she says. “We can’t forget that these solutions are intended to provide a convenient and secure mechanism to facilitate communication and access to information for patients. If it doesn’t work for them, they won’t use it.” Your doctor is online at UniversityEyeCenter.org/EyeConnect Sign up today! EyeConnect is a free, secure, confidential, and easy-to-use health management tool that gives patients 24/7 access to our practice. EyeConnect is available on your desktop, laptop, tablet, and smartphone. Simply tell the receptionist you would like to enroll and you are on your way! Email your doctor Book an appointment Refill a prescription Pay your bill View your medical records
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