About

Academic and Instructional Technology supports teaching, learning, and research through innovative technology solutions and pedagogical expertise. This division manages learning management systems, classroom technology infrastructure, and educational software applications that enhance student engagement and learning outcomes. Services include faculty development programs for technology integration, support for online and hybrid course development, multimedia content creation, and accessibility compliance for digital learning materials. The team also provides consultation on emerging educational technologies, supports research computing needs, and maintains specialized software for academic disciplines across the institution.

Administrative Technology manages enterprise systems and applications that support SUNY Optometry’s business operations and administrative functions. This division oversees student information systems, human resources platforms, financial management systems, and enterprise resource planning solutions. Services include system implementation and upgrades, data integration between platforms, business process optimization, and custom application development for administrative workflows. The team ensures seamless operation of registration systems, payroll processing, budget management tools, and reporting systems that enable efficient institutional operations and data-driven decision making.

Some of the administrative systems, including Financials, Procurement, Accounts Payable, Accounts Receivables, Property Control, Human Resources and Payroll are provided through the SUNY System Administration portal. Other administrative systems include the student information system, financial aid, facilities systems, ID badging and others.

Clinical Information Technology supports healthcare education, and patient care through specialized medical technology systems and applications. This division manages electronic health record systems, clinical simulation technologies, medical imaging platforms, and telemedicine infrastructure. Services include support for clinical training environments, healthcare informatics research, medical device integration, and HIPAA-compliant systems for patient data management. The team collaborates with clinical faculty and healthcare partners to implement cutting-edge clinical technologies, maintain regulatory compliance, and enhance both educational experiences and patient care delivery.

Some of the clinical information technology system applications include the electronic health record/patient management/optical management system, patient archiving system, picture archiving and communications (PACS) system, credentialing system, and patient engagement system used by faculty, staff and students within the University Eye Center (UEC).

Information Security protects the institution’s digital assets, data, and technology infrastructure from cyber threats and ensures compliance with privacy regulations. This division develops and implements security policies, conducts risk assessments, manages security incident response, and provides cybersecurity awareness training. Services include network security monitoring, vulnerability assessments, data loss prevention, identity and access management, and compliance auditing for regulations such as FERPA, HIPAA, GLBA and PCI. The team works proactively to identify and mitigate security risks while educating the campus community about safe computing practices and emerging cyber threats.

Additional information regarding information security best practices is located on the college’s Information Security page.

Media Services provides comprehensive audiovisual and multimedia support for academic, administrative, and campus-wide events. This division manages classroom presentation technology, video conferencing systems, live streaming capabilities, and digital signage networks. Services include event production support, multimedia content creation, video editing and post-production, photography services, and equipment reservations and maintenance. The team supports distance learning initiatives, campus communications, marketing content development, and provides training on media technology tools for faculty, staff, and students.

Additional information regarding media services is located on the college’s Media Services page.

Networking and Telecommunications maintains and operates the institution’s core network infrastructure, internet connectivity, and communication systems. This division manages campus-wide wireless and wired networks, telecommunications services, data center operations, and network security implementation. Services include network monitoring and optimization, bandwidth management, phone systems, mobile device connectivity, and infrastructure planning for new facilities. The team ensures reliable, high-performance connectivity that supports academic, research, and administrative activities while maintaining network security and compliance with regulatory requirements.

Programming and Web Services develops and maintains custom software applications, websites, and digital platforms that serve the university community. This division creates web-based solutions for academic and administrative needs and manages the institutional websites and web presence. Services include custom database development, API integration, content management system support, web accessibility compliance, user interface design, coding, scripting, query writing and other web and programming services for the college community. The team collaborates with various departments to create tailored technology solutions that improve user experiences and operational efficiency.

User Services provides direct technology support and assistance to students, faculty, and staff across the institution. This division operates help desk services, hardware device support and repair, software installation and troubleshooting, and user training programs. Services include technical support for personal and institutional devices, account management, password assistance, software licensing support, and technology orientation for new community members. The team maintains computer labs, provides loaner equipment, offers technology workshops, and serves as the primary point of contact for end-user technology needs and questions.