ITS Help Desk
Phone: (212) 938-5730

Support Guides

Self-service training resources, tips and guides on various applications, including Microsoft Office, Moodle, Zoom, Panopto, Poll Everywhere and others are available in our Support Guides section.

Email Support

The Postmaster manages Office 365 and registers all new SUNYOPT electronic mail accounts. The Postmaster holds regular Office 365 training sessions and answers user questions.

Please contact the Postmaster with any questions concerning the status of your Office 365 account or to obtain an account and also to sign up for the next scheduled course.

Internet, Network and Wireless Access

Computers providing Internet access are available for use by members of the College community in the library and in the computer labs.

Please contact the ITS Help Desk with any questions For inquiries regarding network and wireless connectivity.

Computer Support

ITS staff are available for consultation and support using PC software and hardware. Please send requests for assistance to the ITS Help Desk, or send a work order via interoffice mail.

Include the following information: name, department, phone number, room number and a brief description of the problem. Work orders will be scheduled as soon as possible depending on existing workload.

Please contact Media Services for assistance in using PowerPoint software, or to reserve the LCD presentation systems for classroom use. Library staff also are available to provide assistance in the use of various software programs during the hours 9am to 5pm, as staffing levels permit.

Telephone Support

Please contact the ITS Help Desk with any issues related to phone sets, telecommunications connectivity issues and voicemail.

Supported Computer Products

ITS regularly reviews and disseminates recommendations for institutionally-owned computers. These recommendations help limit training and support costs, make it possible for people across campus to work together and ensure access to the campus network.  ITS is unable to provide support for computer systems that do not adhere to these recommended standards.

Individual units may have requirements for additional specialized software, but should make separate arrangements for providing support for these applications through licensed service agreements.

Web Page Development

Please contact the Webmaster with any questions concerning the website or other online web based content.